Architech initiated a comprehensive UX discovery that assessed both the website and the CAP. Through user research, interviews, heat mapping and collaborating with stakeholders, Architech identified critical issues in the current user journey that impacted the way users and CSR’s were navigating their applications.

Based on the data captured Architech developed a clear UX strategy to address the defined business needs. The strategy focused on mobile-first design approach to ensure responsiveness across various devices and a consistent UI to ensure brand consistency across the applications.

The strategy focused on mobile-first design approach to ensure responsiveness across various devices and a consistent UI to ensure brand consistency across the applications. Architech introduced a CMS that enabled real-time content management, offering WIND employees greater flexibility and speed contributing and managing content on the site without the need of developer intervention.

Finally, Architech developed a scalable, compliant Web Content Accessibility Guideline (WCAG) UI kit on Figma. This kit not only improved accessibility but also ensured brand consistency across the portal.