Customer service workflow
Customer service workflows resolved 35% faster at a Tier 1 North American telecommunications provider, with AI routing requests and attaching relevant context on arrival.
See real resultsWe take one process that drives your cost or speed, rebuild it with AI, and run it live in your operation and measure the improvements.
A 3-week assessment of where AI pays off in your operation.
Senior design and engineering talent rebuilds workflows around how your people actually work - AI carries the routine, your team keeps the judgment.
Reusable components, curated data, templates, and connectors carry from one engagement to the next. We call them our accelerators - you feel them as speed and a lower cost to build.
Measured results in your live operation in weeks, not years - the first workflow is typically running within 5 to 7 weeks.
Architech turned our emergency expertise into a responsive, AI voice-guided experience, redesigning the triage process around how people actually respond in real emergencies to help them take potentially lifesaving action. Ready FIRST AIDE is only the beginning in our partnership.
Customer service workflows resolved 35% faster at a Tier 1 North American telecommunications provider, with AI routing requests and attaching relevant context on arrival.
See real resultsDocument and decision workflows completed 60% faster at a national logistics operator, with AI handling extraction and classification inside the redesigned flow.
See real resultsKnowledge workflows retrieved answers 3× faster at a multi-division enterprise operator, replacing manual search across disconnected systems.
See real resultsResults from production engagements. Engagement-specific outcomes available on request.
In roughly three weeks, you get a prioritized list of where AI could pay for itself in your operation, and what it would take to build.
From $22,5003 weeks, fixed fee
You know the workflow. The Transformation Blueprint plans the rebuild and sets the Build's fixed price - then we build it and run it live, measured against your numbers today.
Blueprint from $28,300, then a fixed-fee Build
Most stalled AI work is stuck on the systems side - how AI connects to your data and systems safely. The AI Foundations Blueprint designs and proves that connection, ending in an executive go/no-go and a priced plan. If the workflow itself is the sticking point, start at the Transformation Blueprint.
From $9,9002-3 weeks, fixed fee
Your workflows are live. Activation gets your people using them, confirms the results hold, and scales what works - with Outcome Assurance keeping the number honest month over month.
Ongoingper-workflow monthly retainer
A look at the everyday work AI takes on, by industry - the tasks that quietly cost you time and money.
Work that looks the same across finance, HR, and legal:
There's a full technical architecture behind this. See the architecture
Tell us the part of your operation you want to improve and what is driving it now. We come back with where AI can deliver measurable impact and how we would sequence the work.
Measured in real use: 35% faster resolution, documents and approvals completed 60% faster, 3x faster information retrieval.
No. Many of our engagements start exactly there. The AI Jumpstart exists so your first move is a measured decision, not an experiment: in three weeks it identifies the workflows in your operation where AI would pay for itself and what it would take. You do not need an AI team, a data strategy, or a pilot behind you - you need one workflow worth improving and the people who know how it runs today.
No. Architech brings the AI engineering, and the same team carries the work from first scope through to running live in your operation. Your side contributes the people who know the work: an executive sponsor, the leaders we interview, and the people who walk us through their work - typically 15 to 20 hours in total across the first three weeks, because the assessment is built from watching the work, not asking about it.
Both statements are true: most AI projects never prove their impact, and AI is already producing measured results in real operations - 35% faster resolution, documents and approvals completed 60% faster, and 3x faster information retrieval in workflows we have put live in real operations, measured against each organization's own starting point. The difference is not the technology. It is picking a workflow where impact can be measured, and measuring it. That is why every engagement starts there.
No. You do not need a data program before starting - you need the pattern for safe access, and that is designed as part of the work. The AI Foundations Blueprint defines the secure access pattern in 2-3 weeks, proves it against real operational data, and produces the AI Reference Architecture every subsequent workflow reuses. Inside Workflow Transformation, the Blueprint's first week verifies the chosen workflow's system and data requirements before anything is built.
Each stage is time-boxed. The AI Jumpstart runs 3 weeks and ends with the workflow to start on and the number to beat. The Transformation Blueprint runs 3 weeks and ends with the plan, a clear measure of where you stand today, and the Build's fixed price. The Build follows: simple processes go live in weeks, more complex ones within 90 days. Most organizations see their first measured result in live operation within 5-7 weeks.
The right entry point depends on where the work has stalled. Approved roadmap with no plan to deploy → Transformation Blueprint. Security, governance, or data access blocking the work → the AI Foundations Blueprint. Workflows shipped but KPIs slipping → Outcome Assurance. Licences bought without measurable ROI → Jumpstart reframes the problem around workflow outcomes, not tools.
We measure against the business number that matters to you - cost per resolution, time to close, whatever we agreed - not how the AI scores on its own. Here is how: with the people on your team who know the work best, we build a test set of real cases and the right answer for each. We re-run that set on a set schedule, and every time something slips we add it to the set so it cannot come back. Any drop in quality gets caught by our team before it ever shows up on your P&L.
No. The Jumpstart is optional - organizations that already know their workflow start directly at the Transformation Blueprint. The AI Foundations Blueprint stands outside the stages entirely and runs before or in parallel. Within Workflow Transformation, the Blueprint and the Build are two phases you commit to separately - you decide whether to go ahead with the Build only after you have accepted the plan. Outcome Assurance runs continuously after deployment - it is a discipline, not a stage.
The entry points are fixed-scope: AI Jumpstart starts at $22,500, the Transformation Blueprint at $28,300, and the standalone AI Foundations Blueprint at $9,900. The Transformation Blueprint is success-based: acceptance criteria are confirmed in Week 1, and if outcomes are not accepted at the end, no fee is charged. Production builds and ongoing work are priced to scope once the plan is set - the Blueprint produces the Build's fixed number. All prices are in Canadian dollars and exclude applicable HST. Full details are on the Pricing page.
They are one engagement in two phases, each committed on its own. Nothing moves to the Build without your sign-off. The Blueprint produces a decision-ready plan and the Build's fixed price, and it stands on its own. The Build follows only when you accept the Blueprint, using the same architecture, starting numbers, and acceptance criteria. There is no upfront commitment to the full arc.
Most enterprise AI projects miss their KPIs by month six. Outcome Assurance is the discipline that prevents it: we keep measuring against your number, we grow the test set as the work grows so past problems cannot return, and one dedicated team stays accountable for that number month after month. The number on the P&L holds for as long as you own the workflow.
The AI Foundations Blueprint addresses these directly. Two to three weeks, senior-led, ending in a documented security posture, an access pattern proven against real operational data, the AI Reference Architecture, an executive go/no-go decision, and a priced implementation plan for any gaps. Identity, role-based access, audit traceability, and data residency are scoped explicitly. Capital is committed against evidence, not architecture diagrams.
Architech builds. The blueprints produce decision-ready plans; Architech delivers the production builds that follow, with one team carrying through from scoping to scale. No handoffs, no rotating consultants, no lost context.