THE TECHNICAL SOLUTION
Scalable Cloud Native Solution for Seamless Customer Experience and Flexible Management
Architech was engaged to design, build, and maintain the TELUS Rewards experience. Architech delivered an easy-to-navigate customer interface, enabling users to check balances, browse the catalogue, redeem points, earn perks, track orders, and enter contests. Additionally, we developed a flexible back-end portal that enabled TELUS' marketing team to manage catalogues, customer orders, and promotions efficiently. This provided a powerful platform to collaborate with new product partners and execute engaging contests, innovative promotions, and free perks for their users. Architech also implemented continuous improvements through customer feedback tracking, analytics integration, automated unit-testing, and load testing to ensure scalability and performance.